Fast response PLUS
Properly licensed & Insured
"We had an emergency with water leaking down through the ceiling from our washing machine on the second floor. We called our insurance agent, who recommended a restoration company that I soon learned was not insured or properly licensed for the work we needed. The agent had never checked on that and was just as surprised as my wife and I were!
Not only did that other Phoenix restoration company do a rushed job with fixing the leak, but they failed to remove all the moisture (although they inaccurately told us that it was totally dry, which could have led to a huge mold problem). To top it off, they billed for thousands of dollars of work beyond what they actually did!
Fortunately, I found out about Dane's restoration company fast and he was able to take good care of us. He quickly provided everything we needed: detecting the remaining moisture in the dry wall, drying it ALL out to prevent mold, replacing all the damaged carpet, and repairing all the other water damage, plus helping us get the most out of our insurance coverage, which is a whole different story....
What I can say very briefly is that it is someone's job at the insurance company to look for reasons to deny at least some part of a home owner's claim. I understand that and I did not take it personally when they tried to stick me with the cost of damage that was the result of the first restoration company doing incomplete work. When I told Dane about my situation, he helped get my insurance to approve some major costs from an electrical malfunction that happened weeks later. Overall, I was very pleasantly surprised and seriously impressed by the quality of service that Dane provides."
- Mike G. in Phoenix, AZ
who communicate clearly
"I was so thankful that I had called Dane to get a second opinion after talking to another restoration company in Phoenix (the one that our first emergency plumber recommended). My husband and I were immediately so much more comfortable with Dane's professionalism and attention to detail.
Then, when the insurance adjuster came during the repair process, that is when I was absolutely certain that I had made the right choice by hiring Dane's company. The adjuster approved paying for everything that Dane requested and I just sat on the couch and let out a big sigh of relief!
But then a few days later, the warranty company had still not replaced our hot water heater (which is what had leaked to start the whole
water damage emergency). With little kids, our family absolutely could not go a week without laundry, so we told Dane about that and he said "we will take care of that for you NOW," which they did. That was awesome.
Next, Dane also helped us to reduce the bill of the first plumber (that I honestly believe was trying to prey on us in a stressful situation). It was not just an extra hundred dollars that they were trying to slip in to the bill... but a lot more than that! I really think they saw that we had a nice house and decided to try to gouge us. I was... I was disappointed. It was a big mess.
We were so glad to have Dane as our ally for everything. I just wish we had contacted him first!"
- Lorena S. in Mesa, AZ
One HONEST restoration company
to handle the whole process
"As you well know, there's so many people that are scammers out there. When you get somebody good, it's kind of good to brag about them. I'm happier than hell to brag about somebody good- there's so damn many a-holes out there!
So, here is what happened to me. When I found squishy water soaked in to the carpet of my living room, I called other plumbers to repair the
leak. One of them couldn't come until a few days later... too busy giving estimates. The other one I called said "we can send someone out to locate the
water leak and you'll have to pay them 2 or 3 hundred dollars, then get another company for the water damage repairs and then after that call...."
Really? Look, I don't want to have to pay somebody for one thing and then pay somebody else for the next thing and on and on and around in circles! I want one company that can do it all and do it well.
So, I asked my insurance agent, Carrie, and she gave me this restoration company's business card. The guy that's the head of maintenance where I live, he told me about these people, too.
There's a lot of people here at Leisure World, my retirement community in Mesa, that they already did work for. So, I talked to about 4 or 5 different people that have hired these people. They couldn't say anything against them... and I can't either. It's a good outfit as far as I'm concerned.
If someone in Phoenix needs
water damage repairs or any other kind of
restoration service, I can definitely recommend calling Ryan and Dane. That's for darn sure! If they'd like to call me and ask me about them, I'd be glad to comment.
I'm even going to put their business cards up on the bulletin board at the administration building here in the retirement community. I would recommend them for anybody!"
- Merle E. in Mesa, AZ